HOW CAN I TRACK MY ORDER?

ONCE YOUR ORDER IS SHIPPED, YOU'LL RECEIVE A CONFIRMATION EMAIL WITH A TRACKING NUMBER.

PARTNERING WITH DHL AND LA POSTE ALLOWS US TO OFFER QUALITY DELIVERY SERVICES THAT SPAN THE ENTIRE GLOBE.

FOR GUIDANCE, PLEASE CHECK THE APPROPRIATE SITE MENTIONED IN THE FORTHCOMING EMAIL.

RIGHT OF WITHDRAWAL

ACCORDING TO ARTICLE L.L21-20 OF THE FRENCH CONSUMER CODE, ALL CONSUMERS HAVE 14 DAYS TO EXERCISE THEIR RIGHT OF WITHDRAWAL WITHOUT HAVING TO JUSTIFY THEIR DECISION OR PAY ANY PENALTIES, WITH THE EXCEPTION OF RETURN SHIPPING COSTS.

THIS PERIOD IS EXTENDED TO THE NEXT WORKING DAY IF IT EXPIRES ON A SATURDAY, SUNDAY OR PUBLIC HOLIDAY.

PRODUCTS MUST BE RETURNED IN THEIR ORIGINAL PACKAGING AND CONDITION, WITH THE ORDER NUMBER.

TO REQUEST A RETURN, CONTACT US THROUGH THE CONTACT FORM IN ORDER TO FIND A SOLUTION.

WARRANTIES AND AFTER-SALES SERVICE

ALL PRODUCTS ON SALE ON THE WEBSITE BENEFIT FROM THE LEGAL GUARANTEE OF CONFORMITY (L211-4 OF THE FRENCH CONSUMER CODE), ENABLING THE USER TO RETURN DEFECTIVE OR NON-CONFORMING PRODUCTS.-ARTICLE L2LL-4 OF THE CODE- DE LA CONSOMMATION: THE SELLER IS OBLIGED TO DELIVER GOODS THAT ARE IN CONFORMITY AT THE TIME OF DELIVERY.

FOR ANY NON-CONFORMING PRODUCT, CONTACT US THROUGH THE CONTACT FORM IN ORDER TO FIND A SOLUTION.